Privacy Policy
WHO WE ARE
Takedown Festival is produced and managed by The Guildhall Trust in partnership with Divergent Festivals. The Guildhall Trust is a registered charity (Charity Number: 1153358). Divergent Festivals is a private limited company (company number 14413141)
We are committed to protecting your privacy, being transparent about the information we hold and how we use this information.
WHAT INFORMATION DO WE COLLECT
Information you give us
You give us your information when you buy a ticket or merchandise, sign up for event information, update your preferences or communicate with us in some way. We will store personal information you give us such as your name, email address, postal address, telephone number, card details and store a record of your purchases.
Information about your interactions with us
Like most websites, we receive and store certain information when you use the Takedown Festival website and how you interact with our content and ads. We use Cookies to make our site and the way you use it better. The information is used to administer the website, make improvements and for marketing purposes.
When we send a mailing we store a record of this, if you respond and in the case of emails we record which ones you have opened and what links you have clicked on.
We use social media to broadcast messages and updates and you may see adverts from us that are tailored to your interests. We may reply to comments or questions that you post to us on social media platforms.
Information from third party organisations
We may receive information about you from third parties.
EVENTIM.Inhouse, Ticket Web, Kaboodle and Big Green Coach are our official ticketing partners and your information is shared with us when they are authorised to do so. Please check their privacy policy when you provide your information to understand how they will process your data.
We may also use third party research companies to provide general information about you compiled using publicly available data.
Sensitive Personal Data
Certain categories of data are considered more sensitive such as health, race, religious beliefs and political opinions. We do not collect this information unless there is a clear reason to do so. As with all personal information we hold, sensitive information is held securely, restricted to those who need it and deleted when it is no longer needed.
HOW DO WE KEEP YOUR INFORMATION SAFE AND SECURE
Your personal data will be held and processed on The Guildhall Trust and Divergent Festivals systems or systems managed by suppliers on our behalf.
Your data is always held securely with access to customer information strictly controlled to only those who need it to do their job. Sensitive personal data has additional controls and is only made visible to those who have reason to work with it.
If you use your credit or debit card to purchase, our ticketing partners ensure this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
We store your personal information indefinitely so that any subsequent purchases you make can be linked back to information that we hold for you on our system. If there are aspects of your record that you would like to be amended or removed please contact us using the details in this policy.
We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
We may need to disclose your details if required to the Police, regulatory bodies or legal advisors.
WHAT DO WE USE YOUR INFORMATION FOR
We will not do anything with your data that you wouldn't reasonably expect.
To fulfil a contract
When you make a purchase with us you are entering into a contract and for us to perform this we need to process and store your data. For example, we may need to contact you by phone, email or post to let you know of event cancellation/change or if there is a problem with your payment.
For legitimate business interests
We collect and process your information for purposes that are in our legitimate organisational interest and will only do so if there is no overriding prejudice to you in doing so.
Marketing Communications
We aim to communicate with you about Takedown Festival in ways that you find relevant, timely and respectful.
We may communicate with you by email, post or text and may use information about your past bookings and preferences you have informed us of to tailor the information you receive.
In all cases we will keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to processing at any time.
WHO DO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information to third parties for any purpose.
We may share anonymised personal information with other organisations for the purposes of analysing our ticket sales, developing partnerships and understanding the impact of our audience development work.
To opt out of receiving marketing communications from The Guildhall Trust, Divergent Festival or any another organisation, clear instructions should be provided on any communication they send or please get in touch with them directly.
YOUR RIGHTS TO YOUR PERSONAL INFORMATION
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details in this policy to exercise this right.
CONTACT US
Please get in touch with us if you have any questions about any aspect of this policy, and in particular if you would like to object to any processing of your personal information that we carry out for legitimate business interests.
THE GUILDHALL TRUST
Email: [email protected]
Phone: 023 9387 0200
This policy was updated on 3rd November 2023.
Changes to this policy may be made periodically of which you will be notified and updated on our website.