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Important Information

ESSENTIAL INFORMATION

Takedown Festival will take place on (REDACTED) at Portsmouth Guildhall

TICKET INFORMATION

We strongly recommend that you purchase your tickets directly from Eventim, Portsmouth Guildhall's official ticketing partner.

Beware of unauthorised ticket resellers. We do not allocate tickets to secondary resale sites and you may be at risk if you do not purchase through an accredited agent.

If in doubt, please check who the accredited agents are for each show with us or the artist's official information channels.

Tickets are subject to the terms and conditions of sale of the ticket retailer you purchase from and the additional event conditions as follows:

AGES RESTRICTIONS / CHILD TICKETS

Children under 12 will not be permitted access to this event.

Under 16s must be accompanied by an adult at all times and must purchase a ticket.

Please note:

  • We do not offer child tickets at a reduced price, if you wish for your child to accompany you they must have their own full priced/ early bird ticket
  • Takedown Festival may contain acts unsuitable for children
  • We do not accept any parental or supervisory duty of care or liability for any under 18's on site

ACCESS INFORMATION

Takedown Festival is pleased to offer a complimentary essential companion ticket for those that would be unable to attend the event without assistance.

Please note that you will be asked to send proof of eligibility:

  • Front page of DLA/PIP (no specific rate required)
  • Front page of Attendance Allowance Letter (no specific rate required)
  • Evidence that registered severely sight impaired (blind)
  • Blue Badge

Contact Information:

Email: Access@portsmouthguildhall.org.uk

Phone: 02393 870 200 (Monday-Friday 9am-5pm)

Post: FAO Access, Portsmouth Guildhall Box Office, Portsmouth Guildhall, Portsmouth, PO1 2AB

We aim to respond to your access enquiry within 5 working days. We ask that accessible bookings are made through the venue outlet of tickets only.

Our raised viewing platforms for Wheelchair users are located at the Main Stage. Please note, the viewing platforms are subject to capacity. Unreserved seating is available at the Main Stage.

Accessible toilets will be available inside the venue on the Basement level (accessible by lift).

VALID ID

Takedown Festival operates a Challenge 25 policy on-site at our bars.

We accept the following types of ID:

  • A passport (not a photocopy)
  • Full Driving License or Provisional License
  • A Proof of Age Card bearing a PASS hologram
  • Ministry of Defence identity card
  • A National identity card issued by an EU member state

GENERAL INFORMATION

  • • We reserve the right to implement restrictions/conditions before and during the event to ensure it is safe.
  • • We reserve the right to refuse admission or to remove any person from the site, without refund, for reasons of public safety.
  • • You must not enter the site if you believe that you may have been infected with Covid-19.
  • • Tickets are for the Event and any billed Artists and attractions may be subject to change.
  • • No trading or promotional activity is allowed within the site without Our prior written consent.
  • • Searching is a condition of entry and you may be searched anywhere on site at any time.
  • • No external food and drink will be allowed on site (except 1 sealed bottle of water).
  • • No suitcase or large holdalls on site, bags should be no bigger than a standard ruck sack.
  • • Some areas and stages will have maximum capacities.
  • • Camping chairs and similar will not be permitted into the event.
TICKET FAQs & REFUND POLICY

Refund Policy

  • Refunds are only considered if the Event is cancelled in full and not rescheduled or materially altered.
  • Refunds must be requested from the point of purchase, no later than three months after the Event.
  • Personal arrangements relating to the Event are at your own risk.

Tickets and Wristbands Terms & Conditions

  • Valid tickets must be produced and scanned to receive a wristband on first entry.
  • There is strictly no readmission on a ticket.
  • We will not issue duplicates for lost or stolen tickets or wristbands.
  • Wristbands are strictly non-transferable and must be worn at all times.